Terms and Conditions

Article 1 — Definitions

1. Filplast: Filplast B.V., registered in Doetinchem, CoC 98504266.
2. Customer: the natural or legal person entering into an agreement with Filplast.
3. Agreement: every arrangement between Filplast and the Customer, including quotes accepted by the Customer.
4. Product: windows, doors, sliding doors and related products.

Article 2 — Applicability

1. These terms apply to all quotes, offers and agreements between Filplast and the Customer.
2. Deviations are only valid if agreed in writing.
3. The applicability of any purchase or other terms of the Customer is explicitly rejected.

Article 3 — Quotes and offers

1. All quotes are non-binding unless explicitly stated otherwise.
2. A quote is valid for 30 days from the date of issue, unless otherwise indicated.
3. Prices in quotes are exclusive of VAT unless otherwise stated.
4. The Customer accepts a quote by signing or digital confirmation via the verification code (OTP) provided by Filplast.
5. A quote accepted by the Customer constitutes a binding agreement.

Article 4 — Prices

1. All prices are in euros and exclusive of VAT, transport and installation costs, unless otherwise stated in the quote.
2. Filplast reserves the right to adjust prices in case of demonstrable increase in raw material or production costs, provided the agreement has not yet been signed.
3. Prices in the online configurator are indicative and do not constitute legal grounds for a final order.

Article 5 — Delivery

1. The standard delivery time is 4-5 weeks after signing the agreement and receipt of the deposit.
2. Delivery times are indicative. Exceeding the delivery time does not entitle the Customer to compensation or cancellation.
3. Delivery is ex-factory unless otherwise agreed. Transport costs are at the expense of the Customer unless otherwise stated.
4. For orders above €2,500 excluding VAT, transport to the door is free within the Netherlands.
5. The risk of damage or loss passes to the Customer at the time of delivery.

Article 6 — Payment

1. A deposit of 30% is due upon entering the agreement.
2. The remaining amount must be paid before delivery, unless agreed otherwise in writing.
3. In case of late payment, the Customer is automatically in default and Filplast is entitled to charge statutory interest.

Article 7 — Warranty

1. Filplast provides a 10-year warranty on all delivered products, starting from the date of delivery.
2. The warranty covers: profile deformation, discolouration, function of hardware, watertightness and insulation value of the glass package.
3. The warranty lapses in case of: improper use, modifications by third parties, damage due to vandalism or external causes, and failure to follow maintenance instructions.
4. When Filplast has performed the installation, the warranty also applies to the installation.

Article 8 — Complaints

1. The Customer must report defects upon delivery within 48 hours in writing.
2. Hidden defects must be reported within 14 days of discovery.
3. Complaints do not suspend the Customer's payment obligation.

Article 9 — Right of withdrawal and cancellation

1. All Filplast products are manufactured exclusively to the Customer's specifications. Pursuant to the exception for custom-made goods under Dutch distance selling law, the statutory right of withdrawal does not apply to these agreements.
2. The Customer may cancel free of charge until Filplast has started production. Filplast will confirm in writing when production commences.
3. Upon cancellation after the start of production, Filplast is entitled to charge the production and material costs already incurred, plus a minimum cancellation fee of 30% of the order value.

Article 10 — Retention of title

1. All delivered products remain the property of Filplast until the Customer has paid the full agreed amount, including any interest and costs.
2. Until ownership has transferred, the Customer is not authorised to sell, encumber or otherwise dispose of the products in a manner that prejudices the rights of Filplast.
3. In the event of non-fulfilment of the payment obligation, Filplast is entitled to reclaim the products, without prejudice to the right to full compensation.

Article 11 — Liability

1. The liability of Filplast is limited to the amount of the relevant agreement.
2. Filplast is not liable for indirect damage, including consequential damage, lost profits or missed savings.
3. Filplast is not liable for damage caused by incorrect information provided by the Customer, including incorrect dimensions.

Article 12 — Force Majeure

1. In case of force majeure, Filplast is entitled to suspend or dissolve the agreement without being held to pay compensation.
2. Force majeure includes: strikes, transport problems, fire, government measures and supply problems with suppliers.

Article 13 — Applicable law

1. Dutch law applies to all agreements.
2. Disputes will be submitted to the competent court in the district of Gelderland.

Last updated: April 2026