Terms and Conditions for Consumers

Article 1 — Definitions

1. Filplast: Filplast B.V., registered in Doetinchem, CoC 98504266.
2. Consumer (Customer): the natural person not acting in the course of a profession or business who enters into an agreement with Filplast. Also referred to in these terms as 'you' or 'the Customer'.
3. Agreement: every arrangement between Filplast and the Customer, including quotes accepted by the Customer.
4. Product: windows, doors, sliding doors and related products.

Article 2 — Applicability

1. These terms apply to all quotes, offers and agreements between Filplast and the consumer.
2. Deviations are only valid if agreed in writing and not to the detriment of the consumer.
3. Your statutory rights as a consumer always remain fully in force. If any provision of these terms is void or voidable against a consumer, the remaining provisions stay in effect and the statutory rule applies in place of the invalid provision.

Article 3 — Quotes and offers

1. All quotes are non-binding unless explicitly stated otherwise.
2. A quote is valid for 30 days from the date of issue, unless otherwise indicated.
3. Prices in quotes are inclusive of VAT. Any transport and installation costs are stated separately and inclusive of VAT in the quote.
4. The Customer accepts a quote by signing or digital confirmation via the verification code (OTP) provided by Filplast.
5. A quote accepted by the Customer constitutes a binding agreement.

Article 4 — Prices

1. All prices are in euros and inclusive of VAT. Transport and installation costs, where applicable, are stated separately and inclusive of VAT in the quote.
2. The price agreed in the quote is fixed. Filplast may only adjust a price while the agreement has not yet been signed, for example in case of a demonstrable increase in raw material or production costs.
3. Prices in the online configurator are indicative and do not constitute legal grounds for a final order.

Article 5 — Delivery

1. The standard delivery time is 4-5 weeks after signing the agreement and receipt of the deposit.
2. Delivery times are indicative. If a delivery time is exceeded, Filplast is first given a reasonable period to still deliver. If that fails, you may dissolve the agreement. Your statutory rights in the event of late delivery (art. 7:19a Dutch Civil Code) remain fully in force.
3. Delivery and any delivery costs are stated in the quote. Delivery is ex-factory unless otherwise agreed in the quote.
4. For orders above €2,500 including VAT, transport to the door is free within the Netherlands.
5. The risk of damage or loss only passes to you once you — or a carrier appointed by you that was not proposed by Filplast — have received the products (art. 7:11 Dutch Civil Code).

Article 6 — Payment

1. A deposit of 30% is due upon entering the agreement.
2. You pay the remaining amount on delivery, unless agreed otherwise in writing. As a consumer you can never be required to prepay more than 50% (art. 7:26(2) Dutch Civil Code).
3. If you do not pay on time, you will first receive a reminder with a 14-day period to still pay. If you still do not pay, you are in default and Filplast may charge statutory interest and reasonable collection costs (art. 6:96 Dutch Civil Code).

Article 7 — Warranty

1. Filplast provides a 10-year warranty on all delivered products, starting from the date of delivery.
2. The warranty covers: profile deformation, discolouration, function of hardware, watertightness and insulation value of the glass package.
3. The warranty lapses in case of: improper use, modifications by third parties, damage due to vandalism or external causes, and failure to follow maintenance instructions.
4. When Filplast has performed the installation, the warranty also applies to the installation.

Article 8 — Complaints

1. You report a defect within a reasonable time after you discovered it or should reasonably have discovered it. Notification within two months of discovery is timely in any event (art. 7:23 Dutch Civil Code).
2. Filplast acknowledges your complaint and responds within a reasonable period with a proposal for repair, replacement or another appropriate solution.
3. A complaint does not automatically release you from your payment obligation. Your statutory right to suspend payment in the event of a defect does remain (art. 6:262 Dutch Civil Code).

Article 9 — Right of withdrawal and cancellation

1. All Filplast products are manufactured exclusively to the Customer's specifications. Pursuant to art. 6:230p sub c Dutch Civil Code, the statutory right of withdrawal for distance selling does not apply to these custom-made products.
2. The Customer may cancel free of charge until Filplast has started production. Filplast will confirm in writing when production commences.
3. If you cancel after production has started, you reimburse the production and material costs actually incurred. Filplast substantiates these costs and charges no more than the loss actually suffered.

Article 10 — Retention of title

1. All delivered products remain the property of Filplast until the Customer has paid the full agreed amount, including any interest and costs.
2. Until ownership has transferred, the Customer is not authorised to sell, encumber or otherwise dispose of the products in a manner that prejudices the rights of Filplast.
3. In the event of non-fulfilment of the payment obligation, Filplast is entitled to reclaim the products, without prejudice to the right to full compensation.

Article 11 — Liability

1. The liability of Filplast is limited to the amount of the relevant agreement.
2. Filplast is not liable for indirect damage, including consequential damage, lost profits or missed savings.
3. Filplast is not liable for damage caused by incorrect information provided by the Customer, including incorrect dimensions.

Article 12 — Force Majeure

1. In case of force majeure, Filplast is entitled to suspend or dissolve the agreement without being held to pay compensation.
2. Force majeure includes: strikes, transport problems, fire, government measures and supply problems with suppliers.

Article 13 — Applicable law

1. Dutch law applies to all agreements.
2. Filplast submits disputes to the competent court. As a consumer you may, within one month after Filplast invokes this provision, choose the court that is competent by law — for example the court of your own place of residence (art. 6:236 sub n Dutch Civil Code).

Last updated: July 2026